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El concepto de calidad en la gestión de los servicios sociales
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El concepto de calidad en la gestión de los servicios sociales (1995)El concepto de calidad en la gestión de l…Calidad en los servicios de bienestar en un contexto de crisis económica internacional = quality in welfare services in a context of international economic crisis (2013)Calidad en los servicios de b…ISO 9001 and residential homes for the elderly: a Delphi study (2008)ISO 9001 and residential home…Quality Management (2002)Factors affecting location decisions in international operations – a Delphi study (2003)Systematic reviews of the effectiveness of quality improvement strategies and programmes (2003)Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: a multiple case study (2013)Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services (2016)Factors for improving performance in ISO 9001 certified small- and medium-sized service enterprises (2019)Management in Social Work (1990)European social services (1993)The Financial Times handbook of management (1996)
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  • 2008ISO 9001 and residential homes for the elderly: a Delphi study32 cited
  • 2013Calidad en los servicios de bienestar en un contexto de crisis económica internacional = quality in welfare services in a context of international economic crisis0 cited

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