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Leadership - From Technology to Use Operation Fields and Solution Approaches for the Automation of Service Processes of Industrial Product-Service-Systems

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References

1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
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2005Hybride Leistungsbündel – Nutzenorientiertes Produktverständnis durch interferierende Sach- und Dienstleistungen62 cited
2001PRODUCT MODELS for LIFE-CYCLE47 cited
2004A Note on Service Design Methodology37 cited

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2012Reference Architecture for Dynamical Organization of IPS² Service Supply Chains in the Delivery Phase15 cited
2009Knowledge-based feedback integration to facilitate sustainable product innovation9 cited

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