Towards a Semantic Framework for Business Activity Monitoring and Management

Abstract

Process performance management and continuous improve-ment initiatives can be significantly enhanced by real-time performance, quality and traceability information. For exam-ple, the focus of a Six Sigma quality programme is to reduce variability using statistical methods to highlight variance. Current process modelling languages such as XPDL and BPEL provide little or no support for the inclusion of de-tailed process performance metrics. This paper describes a generic framework using event-based process modelling to support the definition and inclusion of performance metrics and targets within process models. The iWISE implementa-tion of this framework is an XML and Web services-based infrastructure that uses this event-based model for integrat-ing distributed processes and enhancing process visibility us-

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