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Part 1 Developing a theoretical framework: arguing and thinking - implications for professional practice knowledge, truth and reflexive practice analysing talk and text - building a conceptual framework conversational strategies - lessons from everyday talk. Part 2 Analysing talk and text in health and welfare: appropriate client - service users constructing their case doing professionals authority -practitioners constructing accounts arguing the case -professionals talking together analysing written text - documents, records and reports making knowledge -the Louise Woodward case practising reflexivity -beyond objectivity and subjectivity.
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