Part One: Analytic Orientations 1. The Curious Case of the Vanishing Technology, Graham Button. Part Two: Introducing Technology into the Work Setting 2. Disembodied Conduct: International Asymmetrics in Video Mediated Communication, Christian Heath and Paul Luff 3. The Use of Intelligent Machines for Electrocardiograph Interpretation, Joanne Hartland 4. The Police and Information Technology, Douglas Benson 5. Taking the Organization into Accounts, Graham Button and Richard Harper. Part Three: Work Practices in the Use of Technology 6. Technologies of Accountability: Of Lizards and Airplanes, Lucy Suchman 7. What a F-ing System! Send 'em All to the Same Place and then Expect us to Stop 'em Hitting: Making Technology Work in Air Traffic Control, Richard Harper and John Hughes. Part Four: Design and Implementation 8. Working Toward Agreement, Wes Sharrock and Bob Anderson 9. The Mainstreaming of a Molecular Biological Tool: A Case Study of a New Technique, Kathleen Jordan and Michael Lynch. Part Five: Human-Computer Interaction 10. System Use and Social Organization, Paul Luff and Christian Heath 11. We're Off to Ring the Wizard, the Wonderful Wizard of Oz, Robin Wooffitt and Norman Fraser 12. The Turing Test and Language Skills, Harry Collins.
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