On the optimal allocation of resources in stochastic workflow nets

Kees M. van Hee · Hajo Alexander Reijers · H. M. W. Verbeek · Loucif Zerguini

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Business Process Modeling and Analysis Simulation Techniques and Applications Petri Nets in System Modeling

Abstract

Stochastic workflow nets are used for modelling and analysing business processes. For a specific subclass, a marginal allocation strategy of resources is presented that minimises the mean sojourn time of individual cases. A popular alternative allocation strategy is shown to be sub-optimal.

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1998THE APPLICATION OF PETRI NETS TO WORKFLOW MANAGEMENT 1975Open, Closed, and Mixed Networks of Queues with Different Classes of Customers 1957Networks of Waiting Lines 2000Workflow management : models, methods and systems 1999QUEUEING NETWORKS- CUSTOMERS, SIGNALS, AND PRODUCT FORM SOLUTIONS 1977Note—On the Validity of Marginal Analysis for Allocating Servers in M/M/c Queues 1971A Note on Marginal Allocation in Multiple-Server Service Systems 2000Using Formal Analysis Techniques in Business Process Redesign

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