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Quality Assurance for Public Administration: A Consensus Building Vehicle
2 references·2 citing·24 second hopsampled
Quality Assurance for Public Administration: A Consensus Building Vehicle (2002)Quality Assurance for Public Administrati…Moving from Excellence Models of Local Service Delivery to Benchmarking ‘Good Local Governance’ (2002)Moving from Excellence Models…Administrative Ethics and Professional Competence: Accountability and Performance under Globalization (2002)Administrative Ethics and Pro…ISO 9001:2000 implementation in the public sector (2010)ISO 9001:2000 implementation …ISO 9000 in the public sector: a successful case from Australia (2006)ISO 9000 in the public sector…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Self-Reports in Organizational Research: Problems and Prospects (1986)The Behavioral Consequences of Service Quality (1996)The effectiveness of the ISO 9001 quality management system in service companies (2013)ISO 9001 overall performance dimensions: an exploratory study (2015)ISO 9001 and performance: a method review (2018)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)Culture and Imperialism. (1994)Innovation in Strategic Human Resource Management: Building Capacity in the Age of Globalization (2004)The Impact of Societal Culture on the Use of Performance Strategies in East Asia: Evidence from a comparative survey (2013)Culture and Imperialism (2017)At their wits’ end? Economic stress, motivation and unethical judgement of public servants (2019)Case Study Research: Design and Methods (1984)Total quality management as competitive advantage: A review and empirical study (1995)Case Study Research (2004)An evaluation of ISO 9000 initiatives in Indian industry for enhanced manufacturing performance (2012)Quality management framework for public management decision making (2012)The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis (2018)Bowling alone (2000)Bowling alone: the collapse and revival of American community (2000)Governance, Politics and the State (2000)Defining place-keeping: The long-term management of public spaces (2011)The Mosaic of Governance: Creating a Picture with Definitions, Theories, and Debates (2011)Participatory Budgeting: A Comparative Study of Croatia, Poland and Slovakia (2016)
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References

  • 2002Moving from Excellence Models of Local Service Delivery to Benchmarking ‘Good Local Governance’149 cited
  • 2002Administrative Ethics and Professional Competence: Accountability and Performance under Globalization58 cited

Cited by

  • 2010ISO 9001:2000 implementation in the public sector53 cited
  • 2006ISO 9000 in the public sector: a successful case from Australia44 cited

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