Consolidating the Product Versus Process Approaches in Knowledge Management: The Know-Net Approach

Abstract

Two main approaches to knowledge management have been followed by early adopters of the principle (Hansen, 1999), (Koehn, 1997): the process-centred approach, that mainly understands KM as a social communication process; and the product-centred approach, that focuses on knowledge documents, their creation, storage and reuse in computer-based corporate memories. This distinction is evident not only in KM implementations in companies, but also in supporting methodologies and tools. The Know-Net solution, that includes a theoretical framework, a consulting method and a software tool, is based on a knowledge asset-centric design that innovatively fuses the process-centred approach with the product-centred approach. 2 1.

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