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Perspectivas y retrospectivas de la psicología social en los albores del siglo XXI
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Perspectivas y retrospectivas de la psicología social en los albores del siglo XXI (2007)Perspectivas y retrospectivas de la psico…Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units (2010)Service Quality: The Key Role…ENTRE A MARQUISE E A PISTA CENTRAL. ESPAÇO PARA O TEMPO LIVRE NO PARQUE DO IBIRAPUERA (2010)ENTRE A MARQUISE E A PISTA CE…The critical incident technique. (1954)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Deep-Level Team Composition and Innovation (2012)Towards a New Model of Leadership for the NHS (2013)Examining the influence of strategic profit emphases on employee engagement and service climate (2014)LA APROPIACION DEL ESPACIO. (1996)De perto e de dentro: notas para uma etnografia urbana (2002)A interpretação das culturas (2012)
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  • 2010Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units71 cited
  • 2010ENTRE A MARQUISE E A PISTA CENTRAL. ESPAÇO PARA O TEMPO LIVRE NO PARQUE DO IBIRAPUERA4 cited

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