The Relationship Between Satisfaction With On-The-Job Training And Overall Job Satisfaction

Abstract

This study examined the relationship between satisfaction with employer-provided workplace \ntraining and overall job satisfaction. Survey completion data were obtained from 301 customer \nand technical service employees in nine different organizations. Job duties for employees in \nthese positions are employer specific. As such, these employees rely on their employers for \ninitial and ongoing job training. Organizations represented included those in manufacturing, \ntechnology, service, and government. A significant relationship was found between job training satisfaction and overall job satisfaction. Time spent in training, training methodologies, and type of training were determined to be significant in their relationships to job training satisfaction. The \nmethodology used in training made a significant difference in job training satisfaction. Most \npreferred by respondents were methodologies that involved face-to-face interaction provided by \nan instructor or job coach. Also found were significant interactions between job tenure and \nemployment type (customer service representative or technical service representative) when \nexamined with job training satisfaction. Based on these findings, recommendations were made \nfor practitioners in the fields of training and human resource development, as well as for \nmanagers of employees working in customer and technical service occupations.

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