SEEKING KNOWLEDGE IN ELECTRONIC KNOWLEDGE REPOSITORIES: AN EXPLORATORY STUDY

Atreyi Kankanhalli · Barney C. C. Tan · Kwok‐Kee Wei

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Knowledge Management and Sharing Technology Adoption and User Behaviour Information Architecture and Usability

Abstract

Knowledge is a critical resource that sustains strategic advantage in highly competitive organizational environments. Many organizations are turning to knowledge management (KM) initiatives and technologies to leverage their knowledge resources. A common form of such technologies is the electronic knowledge repository (EKR). Although EKRs have been in use for some time, there has been little empirical evidence about factors that affect usage of EKRs. This exploratory study formulates and tests a theoretical model that explains seeking behavior in an EKR. The data was collected through a survey of 128 knowledge workers. Results show that technology-related factors and organization-related factors directly impact seeking behavior, while task factors play a moderating role. Implications for research and practice are discussed.

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2006A Typology of Knowledge Management System Use by Teams 2005Factor's Influencing Individual's Knowledge Seeking Behaviour in Electronic Knowledge Repository.

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