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• 2010The effect of retail service quality and product quality on customer loyalty167 cited
• 2005A Detailed Study of Financial Exclusion in the UK156 cited
• 2009Customers Satisfaction in Malaysian Islamic Banking106 cited
• 2009Assessing the outcomes of Generation‐Y customers' loyalty101 cited
• 1997Corporate identity and private banking: a review and case study100 cited
• 2003The role of pure and quasi-moderators in services: an empirical investigation of ongoing customer–service-provider relationships83 cited
• 1999Patronage behaviour of Ghanaian bank customers75 cited
• 2018Quality Perception of the Customers towards Domestic Islamic Banks in Bangladesh72 cited
• 2015Interrelations of service quality and service loyalty dimensions in medical tourism72 cited
• 1997Household financial strategies in Sweden: An exploratory study71 cited
• 2006Service Loyalty Measurement Scale: A Reliability Assessment69 cited
• 1997Demographic and attitudinal differences between active and inactive credit cardholders ‐ the case of Hong Kong61 cited
• 2019The relationship between identification and loyalty in a public university: Are there differences between (the perceptions) professors and graduates?54 cited
• 2014