Independent e-learning offers in Tourism and Hospitality. In search of a map and possible quality indicators

Abstract

E-learning offers in the tourism and hospitality sector have been investigated, recently and four main types of courses have been identified, according to their provider: Academic,Destination Management Organizations, Corporate, and Independent. While for other types several studies are available, there is a lack of research when it comes to the online independent courses. This study focuses on e-learning courses issued by independent providers: they include training offers of very different nature, e.g.: language trainings for waiters, food and wine matching courses, sustainability communication training, cookingfor celiac people, etc. The results of this exploratory study provide an initial map of such educational offers; it discusses also some inferential indicators of satisfaction expressed by the users on social media, which may provideuseful insights for the identification of possible quality indicators of tourism-related online independent courses.

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