An exploratory study on the role of intermediaries in delivering public services in Madinah City

Faris Al‐Sobhi · Vishanth Weerakkody · Muhammad Mustafa Kamal

61 citations0/0 files storedTransforming Government People Process and Policy

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E-Government and Public Services Public Policy and Administration Research Public Administration in Developing Nations

Abstract

Purpose – The purpose of this paper is to investigate the role of the intermediary in delivering public services from government departments to different stakeholders (business and citizens) and to highlight the challenges that face the development of e‐government services in the context of Madinah City, in Saudi Arabia.

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1984Case Study Research: Design and Methods 1990Basics of qualitative research 2022Business Research Methods 1979The Research Act: A Theoretical Introduction to Sociological Methods 2012Collecting and Interpreting Qualitative Materials 1967A new scale for the measurement of interpersonal trust1 2006Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 2001Developing fully functional E-government: A four stage model

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2018The influence of transformed government on citizen trust: insights from Bahrain 2019The role of information and communications technology in the transformation of government and citizen trust

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