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ArticleSecuring customer satisfaction through component service specifications

H.J. van Mossel2008

Article2008

Securing customer satisfaction through component service specifications

H.J. van Mossel · Wendy van der Valk

16 citations·0/0 files stored·Journal of Purchasing and Supply Management

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Customer Service Quality and Loyalty Outsourcing and Supply Chain Management Service and Product Innovation

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2008Qualitative Data Analysis 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1992Measuring Service Quality: A Reexamination and Extension 2000Marketing management: analysis. planning. implementation and control 1984A Service Quality Model and its Marketing Implications 1993The Antecedents and Consequences of Customer Satisfaction for Firms

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Year2008

Typearticle

Published2008-07-19

VenueJournal of Purchasing and Supply Management

ISSN-L1478-4092

Languageen

Citations16

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.pursup.2008.06.005

openalex_workW1481510551

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