Quality and Excellence in Human Services

Abstract

Introduction to Quality and Excellence THE SEARCH FOR QUALITY AND EXCELLENCE IN INDUSTRY: Quality in Service Industries QUALITY AND EXCELLENCE IN HUMAN SERVICES: Issues in Human Services Models of Quality in Human Services QUALITY ASSURANCE: Quality Assurance and Control Techniques Developing a Quality Management System - BS5750/ISO9000 Total Quality Management Conclusion TOOLS AND TECHNIQUES OF HUMAN SERVICE QUALITY 1: Statistical Approaches, Monitoring and Audit TOOLS AND TECHNIQUES OF HUMAN SERVICE QUALITY 2: Inspection, Accreditation and Service Evaluation Evaluation and Research Based Approaches to Quality Assurance in Human Services TOOLS AND TECHNIQUES OF HUMAN SERVICE QUALITY 3: Involving Workers and Consumers: Quality Circles and Consumer Views QUALITY SYSTEMS IN HUMAN SERVICES Epilogue: Issues of Quality in Human Services.

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