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Service Quality and Customer Satisfaction of Public Transport on Cape Coast-Accra Route, Ghana

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
2004A model of customer loyalty in the retail banking market567 cited
2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh394 cited
2000International service variants: airline passenger expectations and perceptions of service quality277 cited
2012Performance indicators for an objective measure of public transport service quality192 cited
2004The applicability of SERVQUAL in cross‐national measurements of health‐care quality191 cited
2011Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation144 cited
2010Travel behaviour in Ghana: empirical observations from four metropolitan areas118 cited
2005Bus quality partnerships, modal shift and traffic decongestion75 cited

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2022Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic103 cited
2022A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions51 cited
2024Exploring accessibility and service quality perceptions on local public transportation in Thailand

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39 cited

2020Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes35 cited

2023Determining tricycle service quality and satisfaction in the Philippine urban areas: A SERVQUAL approach30 cited

2016The Effect of Public Transport Services on Quality of Life in Medan City25 cited

2021Service Quality and Passengers’ Loyalty of Public Transportation Companies24 cited

2017Analysis of SERVQUAL Application to Service Quality Measurement and Its Impact on Loyalty in Ghanaian Private Universities24 cited

2019Re-examining the twin deficit hypothesis for major South Asian economies19 cited

2023Passengers’ Intentions to Use Public Transport during the COVID-19 Pandemic: A Case Study of Bangkok and Jakarta15 cited

2020Evaluating the Service Quality of the First Bus Rapid Transit Corridor in Hanoi City and Policy Implications14 cited

2019The Influence of Service Quality and Price on the Interest of Commuterline KRL Passengers13 cited

2024Implications of the Progression to Sustainable Public Transportation: An Insight into Modern Jeepney Shift from the Philippines9 cited

2022An incentive subsidy mechanism for bus lines based on service level8 cited

2024Public transport reliability in growing cities: the case of Asokore Mampong, Ghana5 cited