Article1993

Perceptions of Conflict and Success in Information Systems Development Projects

Daniel Robey · Larry A. Smith · Leo R. Vijayasarathy

226 citations0/0 files storedJournal of Management Information Systems

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Conflict Management and Negotiation Software Engineering Techniques and Practices Information Systems Theories and Implementation

Abstract

:Previous research on the development of information systems has focused on the conflicts among participants and the consequences of satisfactory resolution of those conflicts. In this paper, we test a model of conflict during system development [40, 41 J. As specified, the model proposed relationships among participation, influence, conflict, and conflict resolution. We extend the model to include project success as an outcome variable. A sample of84 participants in 17 system development projects in 3 organmltions was surveyed. Results support the portions of the model reported earlier [41 J, show a strong positive relationship between conflict resolution and project success, and show a modest positive relationship between participation and project success.

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References

1985Power In and Around Organizations.1988Information Technology and Organizational Change: Causal Structure in Theory and Research 1982Representing and Testing Organizational Theories: A Holistic Construal 1984User Involvement and MIS Success: A Review of Research 1986An empirical study of the impact of user involvement on system usage and information satisfaction 1980Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research 1961Understanding Organizational Behavior.1989Rethinking the Concept of User Involvement

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1999The Influence of Human Factors and Specialist Involvement on Information Systems Success 1994User Participation, Conflict, and Conflict Resolution: The Mediating Roles of Influence 1995Reconciling Variance and Process Strategies for Studying Information System Development 2003The Circuits-of-Power Framework for Studying Power in Institutionalization of Information Systems 2002Paradoxes of participatory practices: the Janus role of the systems developer

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