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Implementing centralised IT service management: drawing lessons from the public sector
16 references·4 citing·43 second hop
Implementing centralised IT service management: drawing lessons from the public sector (2007)Implementing centralised IT service manag…Integration Strategies and Tactics for Information Technology Governance (2011)Integration Strategies and Ta…IT Service Management Improvement - Actor Network Perspective (2007)IT Service Management Improve…Information technology service management (2007)Information technology servic…Transforming IT service management - the ITIL impact (2006)Transforming IT service manag…IT-Service Cachet - Managing IT-Service Performance and IT-Service Quality (2006)IT-Service Cachet - Managing …Governance of the IT Function: Valuing Agility and Quality of Training, Cooperation and Communications (2006)Governance of the IT Function…Editorial Notes—The Growth of Interest in Services Management: Opportunities for Information Systems Scholars (2006)Editorial Notes—The Growth of…Challenge of adopting multiple process improvement frameworks (2006)Challenge of adopting multipl…ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)ITIL as Common Practice Refer…IT Governance Structures, Processes and Relational Mechanisms: Achieving IT/Business Alignment in a Major Belgian Financial Group (2005)IT Governance Structures, Pro…Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors (2005)Implementation of IT infrastr…Case Study Research (2004)Case Study ResearchCorporate Information: Strategy and Management; Text and Cases (2002)Corporate Information: Strate…The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions (1996)The Effect of Service Quality…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Information systems and organizational change (1981)Information systems and organ…Adoption of Information Technology in Public Administration: a Focus on the Organizational Factors of a Brazilian Federal University (2020)Adoption of Information Techn…Einfluss von IT-Service-Management-Frameworks auf die IT-Organisation (2011)Einfluss von IT-Service-Manag…Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion (2009)Using Institutionalism as a L…Conflicting views on ITIL implementation: managed as a project-or business as usual? (2008)Conflicting views on ITIL imp…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Firm Resources and Sustained Competitive Advantage (1991)Production and Transaction Economies and IS Outsourcing: A Study of the U. S. Banking Industry1 (1998)Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation (1999)Firm resources and sustained competitive advantage (2004)Validation Guidelines for IS Positivist Research (2004)Grundsätze ordnungsmäßiger Referenzmodellierung (1998)Integration of IT service management into enterprise architecture (2007)Designing an evaluation framework for IT service management (2010)VIVACE: A framework for the systematic evaluation of variability support in process-aware information systems (2014)Judgment under Uncertainty: Heuristics and Biases (1974)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)A Model of Users’ Perspective on Change: The Case of Information Systems Technology Implementation1 (1991)Review : Power and Information Technology Research: A Metatriangulation Review1, 2 (2002)Explaining information systems change: a punctuated socio-technical change model (2008)Design Rules (2000)Evolving to a New Dominant Logic for Marketing (2003)Service Management: Operations, Strategy, Information Technology (2003)Defining information systems as work systems: implications for the IS field (2008)Knowledge Sharing Ambidexterity in Long-Term Interorganizational Relationships (2008)An Interdisciplinary Perspective on IT Services Management and Service Science (2010)Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies1 (1998)Strategies for Information Technology Governance (2004)Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment (2010)Technology adoption model and a road map to successful implementation of ITIL (2013)Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation (2013)Building Theories from Case Study Research (1989)Effective information technology (IT) governance mechanisms: An IT outsourcing perspective (2009)Public and Private Sector IT Governance: Identifying Contextual Differences (2010)Case study research: design and methods (2011)Antecedents and Consequences of Board IT Governance: Institutional and Strategic Choice Perspectives (2012)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Exploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia (2009)A new hybrid MCDM model combining DANP with VIKOR to improve e-store business (2012)Artificial Intelligence Governance For Businesses (2022)Electronic Marketplaces and Price Transparency: Strategy, Information Technology, and Success1 (2006)History of offshoring knowledge services (2007)Dialectics of Collective Minding: Contradictory Appropriations of Information Technology in a High-Risk Project1 (2012)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2004Case Study Research15,455 cited
  • 1996The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions917 cited
  • 1981Information systems and organizational change910 cited
  • 2006Editorial Notes—The Growth of Interest in Services Management: Opportunities for Information Systems Scholars286 cited
  • 2005IT Governance Structures, Processes and Relational Mechanisms: Achieving IT/Business Alignment in a Major Belgian Financial Group236 cited
  • 2005ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice166 cited
  • 2011Integration Strategies and Tactics for Information Technology Governance166 cited
  • 2002Corporate Information: Strategy and Management; Text and Cases160 cited
  • 2006Transforming IT service management - the ITIL impact96 cited
  • 2005Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors84 cited
  • 2006Challenge of adopting multiple process improvement frameworks72 cited
  • 2007Information technology service management58 cited
  • 2006IT-Service Cachet - Managing IT-Service Performance and IT-Service Quality36 cited

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2007
IT Service Management Improvement - Actor Network Perspective
27 cited
  • 2006Governance of the IT Function: Valuing Agility and Quality of Training, Cooperation and Communications25 cited
  • Cited by

    • 2011Einfluss von IT-Service-Management-Frameworks auf die IT-Organisation23 cited
    • 2009Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion18 cited
    • 2008Conflicting views on ITIL implementation: managed as a project-or business as usual?17 cited
    • 2020Adoption of Information Technology in Public Administration: a Focus on the Organizational Factors of a Brazilian Federal University8 cited