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Overall Structural Organization
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  • 2015Lapses: How People Arrive at, and Deal With, Discontinuities in Talk168 cited
  • 2013Responsibility and Action: Invariants and Diversity in Requests for Objects in British English and Polish Interaction101 cited
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  • 2015Agency, accountability and evaluations of impoliteness87 cited
  • 2016Imperative Directives: Orientations to Accountability75 cited
  • 2014When do people not use language to make requests?74 cited
  • 2018How to Begin71 cited
  • 2013Studies in Language and Social Interaction54 cited
  • 2018How Speakers Continue with Talk After a Lapse in Conversation49 cited
  • 2020Communicating & Relating45 cited
  • 2016Grammar and social agency: The pragmatics of impersonal deontic statements44 cited
  • 2017Co-narration in French conversation storytelling: A quantitative insight42 cited
  • 2019Inside the Emergency Service Call-Center: Reviewing Thirty Years of Language and Social Interaction Research34 cited
  • 2015

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Working the overall structural organization of a call: How customers use third position as leverage for gaining service representatives' assistance in dealing with service problems
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  • 2020OKAY across Languages32 cited