Cases, Materials and Text on Consumer Law

Abstract

Setting the scene : consumer law - who is the consumer? - basic models of consumer law in the EU - legal techniques of consumer protection at the community level - consumers, horizontal effect and state liability for infringement of European consumer law; Commercial practices and adertisong : scope of European unfair commercial practices law - notion of fairness - misleading practices - misleading omission - language in commercial practises - comparative advertising - aggressive practices and sales promotion ; Consumer contract law : consumer protection and the evolution of European contract law - formation of contract - information duties ; Rights of withdrawal and standard terms : right of withdrawal - standard terms ; Sale of goods : EU legislation on consumer sales - contracts of sale - what are consumer goods? - goods must be in confirmity with the contract - burden of proof - persons liable - remedies under directive 99/44/EC - termination of the contract and claims for damages - consumer guaranties ; Financial services : financial services and consumer protection - consumer protection in the field of credit services - of investment services - of banking and payment services ; Product liability : origins and justifications of harmonisation - continued existence of national product liability regimes - products - liable persons - supply and putting into circulation - defect - damages ; Litigation, redress and enforcement : administrative enforcement and self-regulation - traditional individual redress - arbitration and mediation - collective redress - criminal law sanctions - state liability - individual cross-border enforcement

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