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Customer's perceived value of waiting time for service events
16 references·1 citing·28 second hop
Customer's perceived value of waiting time for service events (2014)Customer's perceived value of waiting tim…Advances in Consumer Research (2025)Advances in Consumer ResearchMental Accounting and Consumer Choice (2008)Mental Accounting and Consume…Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Applying the Technology Accep…Bad is Stronger than Good (2001)Bad is Stronger than GoodCustomer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Advances in prospect theory: Cumulative representation of uncertainty (1992)Advances in prospect theory: …Loss Aversion in Riskless Choice: A Reference-Dependent Model (1991)Loss Aversion in Riskless Cho…Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias (1991)Anomalies: The Endowment Effe…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Status quo bias in decision making (1988)Status quo bias in decision m…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Mental Accounting and Consumer Choice (1985)Mental Accounting and Consume…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …A Theory of the Allocation of Time (1965)A Theory of the Allocation of…Reimagining customer service through journey mapping and measurement (2020)Reimagining customer service …The Structure of Scientific Revolutions (1963)A perspective on judgment and choice: Mapping bounded rationality. (2003)Maps of Bounded Rationality: Psychology for Behavioral Economics (2003)Judgment under Uncertainty: Heuristics and Biases (1975)Individual differences in reasoning: Implications for the rationality debate? (2000)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Risk, Ambiguity, and the Savage Axioms (1961)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Heuristics and Biases: The Psychology of Intuitive Judgment (2004)Experimental evidence of massive-scale emotional contagion through social networks (2014)Choices, values, and frames. (1984)A Theory of Fairness, Competition, and Cooperation (1999)Time Discounting and Time Preference: A Critical Review (2002)Human Capital, Effort, and the Sexual Division of Labor (1985)Beyond SES: A Resource Model of Political Participation (1995)''Bargaining'' and Gender Relations: Within and Beyond the Household (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)
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References

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  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1992Advances in prospect theory: Cumulative representation of uncertainty15,457 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1965A Theory of the Allocation of Time10,338 cited
  • 2001Bad is Stronger than Good7,670 cited
  • 1991Loss Aversion in Riskless Choice: A Reference-Dependent Model6,428 cited
  • 1988Status quo bias in decision making5,912 cited
  • 1991Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias5,015 cited
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  • 1998

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Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
2,718 cited

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  • 2020Reimagining customer service through journey mapping and measurement37 cited