The impact of learning culture and information technology use on knowledge-sharing: A case of KFUPM

Abstract

The IT productivity paradox raised the issue of finding appropriate measures for capturing the\nbusiness value of information technology. While the topic is much discussed on the general IT level,\nthere is little research on the specific investments in innovative mobile and ubiquitous technologies. In\nthis paper, we apply a case study research methodology in order to identify the specific characteristics\nof mobile and ubiquitous technology investments and the subsequent requirements on appropriate\nmeasures for the IT business value of mobile-integrated business processes. The results are discussed\nwith respect to the existing propositions from general IT business value frameworks. The outcome is a\nset of requirements on IT business value measures tailored to the specific characteristics of mobileintegrated business processes. We see the result also as a first step in the development of a suitable\nmeasurement framework which could be applied by both researchers and practitioners, especially ex\nante in mobile business process reengineering.

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