Knowledge Management: Processes and Technologies

Abstract

Foreword. Preface. Part I: Background. 1. Introduction. 2. Two Complementary Views. 3. Lessons Learned from Past Projects. Part II: Processes. 4. Knowledge Planning. 5. Creating Knowledge. 6. Integrating Knowledge. 7. Organizing Knowledge. 8. Transferring Knowledge. 9. Maintaining Knowledge. 10. Assessing Knowledge. Part III: Technologies. 11. Communication. 12. Collaboration. 13. Content Creation. 14. Content Management. 15. Adaptation. 16. eLearning. 17. Personal Tools. 18. Artificial Intelligence. 19. Networking. 20. Standards. 21. Hardware. 22. Summary. Bibliography. Index. About the Author.

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