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The Balanced Scorecard: Translating Strategy into Action
0 references·16 citing·50 second hopsampled
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  • 2004Determinants of Customer Loyalty and Financial Performance230 cited
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  • 2010Attracting Creativity: The Initial and Aggregate Effects of Contract Selection on Creativity-Weighted Productivity137 cited
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  • 2010Warranty Reserve: Contingent Liability, Information Signal, or Earnings Management Tool?98 cited
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  • 1999The Balanced Scorecard: A Potential Tool for Supporting Change and Continuous Improvement in Accounting Education59 cited
  • 2005Product Innovation39 cited
  • 2019Occupational Health Programs for Artisanal and Small-Scale Gold Mining: A Systematic Review for the WHO Global Plan of Action for Workers’ Health32 cited
  • 2021Management of Performance in Higher Education Institutions: The Application of the Balanced Scorecard (BSC)29 cited
  • 2020A lean manufacturing road map using fuzzy-DEMATEL with case-based analysis

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24 cited
  • 2010Nonfinancial Performance Measures and Physician Compensation24 cited
  • 1999A systems approach to performance measurement in hospitality18 cited
  • 2014Developing a Multidimensional Performance of Zakat Collection System in East Coast Region16 cited