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Characteristics of service requests and service processes of fire and rescue service dispatch centers
16 references·0 citing·44 second hop
Characteristics of service requests and service processes of fire and rescue service dispatch centers (2012)Characteristics of service requests and s…Wiley encyclopedia of operations research and management science (2011)Wiley encyclopedia of operati…Forecasting emergency medical service call arrival rates (2011)Forecasting emergency medical…Evaluating emergency medical service performance measures (2009)Evaluating emergency medical …EMS call volume predictions: A comparative study (2008)EMS call volume predictions: …The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…A Survey and Experimental Comparison of Service-Level-Approximation Methods for NonstationaryM(t)/M/s(t)Queueing Systems with Exhaustive Discipline (2007)A Survey and Experimental Com…The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta (2006)The application of forecastin…Modeling and Simulation of Call Centers (2006)Modeling and Simulation of Ca…Modeling and simulation of call centers (2005)Modeling and simulation of ca…Performance analysis of an inbound call center with skills-based routing (2004)Performance analysis of an in…Call Center Management in der Praxis (2004)Call Center Management in der…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Queueing Models of Call Centers: An Introduction (2002)Queueing Models of Call Cente…Stochastic Models: An Algorithmic Approach. (1995)Stochastic Models: An Algorit…Analysis of Public Systems. (1973)Analysis of Public Systems.Über die Statistik verketteter Vorgänge (1923)Über die Statistik verkettete…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Retrial Queues (1997)Designing a Call Center with Impatient Customers (2002)Modeling Daily Arrivals to a Telephone Call Center (2004)Staffing Multiskill Call Centers via Linear Programming and Simulation (2008)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Fundamentals of Queueing Theory. (1977)Macroeconomic Forecasting Using Diffusion Indexes (2002)Statistical Analysis of a Telephone Call Center (2005)Predicting ambulance demand using singular spectrum analysis (2012)The effect of ambulance relocations on the performance of ambulance service providers (2015)Where will the next emergency event occur? Predicting ambulance demand in emergency medical services using artificial intelligence (2019)The General Theory of Employment, Interest and Money. (1936)Efficient Capital Markets: A Review of Theory and Empirical Work (1970)A Review of the Beta-Binomial Model and Its Extensions (1981)Clio and the economics of QWERTY (1985)On the Historical Efficiency of Competition Between Organizational Populations (1994)Rational Social Learning by Random Sampling (2008)Forecasting Sales by Exponentially Weighted Moving Averages (1960)Forecasting with artificial neural networks: (1998)Ambulance location and relocation models (2003)Hybrid approaches based on LSSVR model for container throughput forecasting: A comparative study (2013)Ambulance Emergency Response Optimization in Developing Countries (2020)THE MAXIMAL COVERING LOCATION PROBLEM (1974)A Maximum Expected Covering Location Model: Formulation, Properties and Heuristic Solution (1983)A simulation model to enable the optimization of ambulance fleet allocation and base station location for increased patient survival (2015)Emergency Logistics in a Large-Scale Disaster Context: Achievements and Challenges (2019)Emergency facility location problems in logistics: Status and perspectives (2021)Time Series Analysis Forecasting and Control. (1971)Time Series Analysis: Forecasting and Control (1977)Time Series Analysis: Forecasting and Control. (1978)Logistics for Emergency Medical Service systems (2017)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Forecasting: theory and practice (2022)The measurement of experienced burnout (1981)Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)Personnel scheduling: A literature review (2012)Formulating the mess: The role of decision aids in problem formulation (1983)APPLICATION OF MULTIPLE CRITERIA DECISION MAKING METHODS IN CONSTRUCTION: A SYSTEMATIC LITERATURE REVIEW (2021)Fifty years of multiple criteria decision analysis: From classical methods to robust ordinal regression (2024)On “Black Swans” and “Perfect Storms”: Risk Analysis and Management When Statistics Are Not Enough (2012)Dynamic Mechanism Design: A Myersonian Approach (2014)Bayesian networks for supply chain risk, resilience and ripple effect analysis: A literature review (2020)
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References

  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 2011Wiley encyclopedia of operations research and management science781 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 1923Über die Statistik verketteter Vorgänge483 cited
  • 2002Queueing Models of Call Centers: An Introduction323 cited
  • 2006The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta176 cited
  • 2008EMS call volume predictions: A comparative study133 cited
  • 2009Evaluating emergency medical service performance measures130 cited
  • 1973Analysis of Public Systems.119 cited
  • 2011Forecasting emergency medical service call arrival rates118 cited
  • 2007A Survey and Experimental Comparison of Service-Level-Approximation Methods for NonstationaryM(t)/M/s(t)Queueing Systems with Exhaustive Discipline117 cited
  • 1995Stochastic Models: An Algorithmic Approach.68 cited
  • 2006Modeling and Simulation of Call Centers49 cited
  • 2005Modeling and simulation of call centers33 cited
  • 2004Performance analysis of an inbound call center with skills-based routing

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28 cited
  • 2004Call Center Management in der Praxis13 cited
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