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Empowerment through delayering

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References

1988The Empowerment Process: Integrating Theory and Practice4,310 cited
1990Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation3,161 cited
1990Cognitive Elements of Empowerment: An “Interpretive” Model of Intrinsic Task Motivation1,460 cited
1992The empowerment of service workers: what, why, how, and when.1,243 cited
1986McDonald's: Behind The Arches330 cited
1994Empowerment in the Hospitality Industry: an Exploration of Antecedents and Outcomes209 cited
1991NEW DEVELOPMENTS IN EMPLOYEE INVOLVEMENT194 cited
1991‘Them and Us’: Social Psychology and ‘The New Industrial Relations’155 cited
1995Empowering people at work116 cited
1993The impact of employee involvement on organisational commitment and ‘them and us’ attitudes55 cited
1992Empowerment: Trust vs. control53 cited
1994The Limits of Empowerment47 cited
1991Developing Managers′ Ability to Empower Employees36 cited

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2015How online service recovery approaches bolster recovery performance? A multi-level perspective25 cited
2019Empowerment in service recovery: the role of self-regulation process of frontline employee

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25 cited

1998Hospitality retail operations types and styles in the management of human resources25 cited

2013Antecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels20 cited

2007Internal service climate and psychological empowerment among public employees19 cited