Articlediamond2011

SPSPR Model - Framework for ICT Services Management

13 citations0/0 files storedJournal of Systems Integration

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Information Technology Governance and Strategy Outsourcing and Supply Chain Management Information Systems Education and Curriculum Development

Abstract

In this paper we discuss existing frameworks for the management of ICT services and their limitations in the context of emerging enterprise computing environment characterized by use of externally sourced services. We identify the requirements for a service management framework with particular focus on definition and categorization of ICT services that facilitates the development of a service catalogue. The main section of this paper describes our approach to ICT service management as embodied in the SPSPR framework.

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2011TOGAF Version 9.1 2002Six IT decisions your IT people shouldn't make.2007Integration of IT service management into enterprise architecture

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