Effectively Managing Human Service Organizations

Abstract

Preface Acknowledgments PART I: SETTING ORGANIZATIONAL DIRECTIONS Chapter 1. Leading the Organization Dynamic Interaction: Manager, Staff and Situation Flawed Leadership Styles Leadership Competencies Attributes Contributing to Leadership Diagnosing Your leadership Style Questions for Discussion Chapter 2. Strategic Planning Strategic Planning Embracing Change Embracing Change Developing a Strategic Plan Summary of a Strategic Plan Process Questions for Discussion Chapter 3. Designing and Developing Consumer Oriented Programs Designing a Logic Planning Model Developing a Marketing Planning Model Summary of Elements of Good Design Questions for Discussion Chapter 4. Implementing Action Plans Setting Objectives Anticipating Unintended Consequences Managing Change Working Out the Details of a Plan Questions for Discussion Chapter 5. Problem Solving Step 1: Analyzing the Problem Step 2: Considering Alternative Solutions Step 3: Making Decisions Step 4: Monitoring Results Step 5: Making Corrections Questions for Discussion PART II: INCREASING STAFF PRODUCTIVITY Chapter 6. Time Management Diagnosing the Time Problem Planning the Use of Time Combating Time Gobblers Procrastination Questions for Discussion Chapter 7. Finding and Keeping Productive Employees Finding the Right People for the Job Conducting a Nondiscriminatory Interview Developing Staff Structuring the Organization to be Productive Restructuring Jobs Dilemmas about Keeping Good People Questions for Discussion Chapter 8. Managing Employment Challenges Diagnosing Employment Problems Dealing with Legally Protected Employees Taking Corrective Action to Change Behavior Progressive Discipline Handling the Incompetent Employee Chapter 9. Humanizing the Organization Promoting Organizational Values Managing Stress Fostering Diversity Harassment in the Workplace Addressing Complacency and Stagnation Being Sensitive to Inequities Questions for Discussion Chapter 10. Supervising Staff The Pickle in the Middle The Supervisor's Multiple Roles Supervisor's Multiple Roles Delegating Delegating Assignments Applying Motivational Theories to Improve Performance Elements of Good Supervision Supervising Volunteers Questions for Discussion Chapter 11. Appraising and Compensating Performance Appraisal Methods Conducting an Appraisal Conference Compensating Work Symbolic Rewards Questions for Discussion PART III: ENHANCING AGENCY SURVIVABILITY Chapter 12. Managing Agency Finances Understanding the Budgeting Process Understanding Types of Income and Expenses Conducting the Budgeting Process Using the Budget as a Management Tool 50 Considerations for Reducing Costs Questions for Discussion Chapter 13. Strategic Resource Development I Developing an Integrated Fund Plan Preparing a Case Statement The Annual Campaign Capital Campaigns/ Major Gifts Questions for Discussion Chapter 14. Strategic Resource Development II Planned Giving Seeking Corporate Contributions Electronic Philanthropy Business Ventures Conducting Fundraising Events Questions for Discussion Chapter 15. Preparing Effective Proposals Preliminary Considerations Preparing Proposals Approaching Foundations for Funding The Proposal is One Part of the Process Criteria for Effective Proposals Questions for Discussion Chapter 16. Seeking Funding Types of Foundations Primary Source for Foundation Funding: The Foundation Center Using Foundation Directories Using the FC Search CD-ROM Federal Government Funding State and Local Government Funding Questions for Discussion PART IV: INTERACTING EFFECTIVELY Chapter 17. Making Meetings Productive Considering Whether or Not to Hold a Meeting Making the Best Use of Time Functions of Meetings Dealing with Meeting Problems Questions that Facilitate Discussion Forming a Consensus Using the Group Process to Generate Ideas Recording the Meeting Process Leading a Meeting Chapter 18. Communication and Conflict Factors that Interfere with Good Communication Handling Conflict Persuasive Communication Facilitating Internal Communication Facilitating External Communication Questions for Discussion Chapter 19. Team Building/ Coalition Building Questions The Importance of Team Building Task Forces Coalition Building Questions for Discussion Chapter 20. Working With a Board of Trustees Distinguishing Governance from Management Board Roles and Responsibilities Board Board Structures and Processes Addressing Special Board Issues Summary: Elements of a Well Functioning Board Agency Executive Performance Review Board Self Assessment Review Questions for Discussion Web Sites for Human Service Managers References Index About the Author

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