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Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study.
3 references·8 citing·46 second hop
Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study. (1997)Perspectives on Quality of Reference Serv…Quality in information services: Do users and librarians differ in their expectations? (1995)Quality in information servic…Seeking Meaning: A Process Approach to Library and Information Services (1994)Seeking Meaning: A Process Ap…Library User Education: Assessing the Attitudes of Those Who Teach. (1990)Library User Education: Asses…Reference service evaluation at an African academic library: the user perspective (2015)Reference service evaluation …Transforming the rational perspective on skill development: The Dreyfus model in library reference work (2008)Transforming the rational per…Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectiveness (2007)Do We Do It Good Well? A Bibl…Evaluating the Drop-In Center (2006)Evaluating the Drop-In CenterThe librarian in the academy : exploring the instructional role of librarians in higher education (2005)The librarian in the academy …The Effects of Library User-Education Programmes on the Information-Seeking Behaviour of Brisbane College of Theology Students (2005)The Effects of Library User-E…Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey (2001)Benchmarking Reference Desk S…Acquiring Subject Knowledge to Provide Quality Reference Service (2001)Acquiring Subject Knowledge t…Focus Groups: A Practical Guide for Applied Research (1989)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Qualitative research and case study applications in education (1998)Paradoxes and Play: An Emergent Theory of How Community College Librarians Sustain Library Instruction Programs. (2012)Academic librarians' teacher identity development through the scholarship of teaching and learning: a mixed methods study (2018)Reference Service: Instruction or Information (1965)The Performance of Professionals and Nonprofessionals in the Reference Interview (1977)Cultural Literacy: What Every American Needs to Know (1987)Education for Digital Reference Services (2002)Guiding Librarians: Rethinking Library Guides as a Staff Development Tool (2017)Referring academic library chat reference patrons: how subject librarians decide (2021)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Flying a light aircraft: reference service evaluation from a user's viewpoint. (1994)The Imposed Query: Implications for Library Service Evaluation. (1998)Re-envisioning reference services for the libraries of the USF Tampa Campus: A report by the Re‐Envisioning Reference Project Team (2011)Delivering and Assessing Music Reference Services (2012)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Changing the concept and measure of service quality in academic libraries (1996)Measuring service quality at yale university’s libraries (2000)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Reference and Information Services: An Introduction (1992)Factors That Influence Reference Success: What Makes Questioners Willing to Return? (1995)Developing grass roots writing resources: a novel approach to writing within the social work discipline (2013)Creating a Research Center: Space for Collaborations and Conversations (2016)AN OVERVIEW OF SENSE-MAKING RESEARCH: CONCEPTS, METHODS AND RESULTS TO DATE (1983)The Practice of Social Research (1989)A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries (2019)Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria (2019)Students who are non-users of their academic library: A scoping review (2021)Measuring Service Quality: A Reexamination and Extension (1992)Assessing Reference: Using the Wisconsin-Ohio Reference Evaluation Program in an Academic Science Library. (2006)Assessing service quality : satisfying the expectations of library customers (2010)Phenomenography ? Describing conceptions of the world around us (1981)Teaching For Quality Learning At University (1999)Understanding Learning and Teaching: the experience in higher education (1999)THE INFORMATION LITERACY COMPETENCIES OF EVANGELICAL PASTORS:A STUDY OF SERMON PREPARATION (2014)An analysis of user education programmes in selected University libraries in KwaZulu-Natal, South Africa. (2017)Faith in the Research Process: Information Behavior at Claremont School of Theology (2020)Burnout among bibliographic instruction librarians (1996)Educating instruction librarians (2001)Comparing the Performances of Apes (Gorilla gorilla, Pan troglodytes, Pongo pygmaeus) and Human Children (Homo sapiens) in the Floating Peanut Task (2011)Human Information Behavior (2000)Critical Information Literacy: Implications for Instructional Practice (2006)Information Behavior and Information Practice: Reviewing the “Umbrella Concepts” of Information‐Seeking Studies (2007)
this work references cited by second hop

References

  • 1994Seeking Meaning: A Process Approach to Library and Information Services1,536 cited
  • 1995Quality in information services: Do users and librarians differ in their expectations?74 cited
  • 1990Library User Education: Assessing the Attitudes of Those Who Teach.37 cited

Cited by

  • 2015Reference service evaluation at an African academic library: the user perspective12 cited
  • 2007Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectiveness10 cited
  • 2001Acquiring Subject Knowledge to Provide Quality Reference Service10 cited
  • 2005The Effects of Library User-Education Programmes on the Information-Seeking Behaviour of Brisbane College of Theology Students9 cited
  • 2001Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey7 cited
  • 2006Evaluating the Drop-In Center6 cited
  • 2005The librarian in the academy : exploring the instructional role of librarians in higher education5 cited
  • 2008Transforming the rational perspective on skill development: The Dreyfus model in library reference work4 cited

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