Articlegreen2011

The Effects of Job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior on Turnover Intentions

Orhan Ulndag · Sonia Khan · Nafiya Güden

43 citations0/0 files storedFlorida International University Digital Commons (Florida International University)

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Job Satisfaction and Organizational Behavior Employee Performance and Management Healthcare Education and Workforce Issues

Abstract

The current study investigated the effects of job satisfaction and organizational commitment on organizational citizenship behavior and turnover intentions. The study also examined the effect of organizational citizenship behavior on turnover intentions. Frontline employees working in five-star hotels in North Cyprus were selected as a sample. The result of multiple regression analyses revealed that job satisfaction is positively related to organizational citizenship behavior and negatively related to turnover intentions. Affective organizational commitment was found to be positively related to organizational citizenship behavior. However, the study found no significant relationship between organizational commitment and turnover intentions. Furthermore, organizational citizenship behavior was negatively associated with turnover intentions. The study provides discussion and avenues for future research.

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References

1990The measurement and antecedents of affective, continuance and normative commitment to the organization 1979Review of Psychometric theory (2nd ed.).2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1997Job Satisfaction: Application, Assessment, Causes, and Consequences 1997Commitment in the workplace: theory, research, and application 1967Work and the Nature of Man.1983Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship".

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2018Understanding Generational Identity, Job Burnout, Job Satisfaction, Job Tenure and Turnover Intention 2017Effects of work status congruence and perceived management concern for employees on turnover intentions in a fast casual restaurant chain 2019Is organizational commitment-job satisfaction relationship necessary for organizational commitment-citizenship behavior relationships? A Meta-Analytical Necessary Condition Analysis 2016Influence of ethical ideology and socio-demographic characteristics on turnover intention: A study of retail industry in India

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