Problem Management: Neglected Elements in Decision Support Systems

Elke Weber · Benn R. Konsynski

14 citations0/0 files storedJournal of Management Information Systems

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Decision Support System Applications AI-based Problem Solving and Planning Complex Systems and Decision Making

Abstract

:The majority of current decision support systems (dss) have concentrated on managing solutions rather than on managing the full range of problem-solving events. As a result, certain critical functions have been neglected. The authors define problem management in terms of problem finding, problem representation, information surveillance, solution generation, and evaluation. They propose a set of functional requirements for dss that actively aids decision makers in each of these processes. Elements of a dss architecture are presented to demonstrate the potential for support of these activities.

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1985Competitive Advantage: Creating and Sustaining Superior Performance 1985Competitive advantage, creating and sustaining superior performance 1972Human Problem Solving 1968The Nature of Human Intelligence 1960Plans and the structure of behavior.1973Perception in chess 1967The nature of human intelligence 1976The Structure of "Unstructured" Decision Processes

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