QUALITY OF URBAN PUBLIC TRANSPORT WEBSITES ACCORDING TO EXTENT OF PROVIDED INFORMATION

Josef Bulíček · Pavel Drdla

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Transportation Planning and Optimization E-Government and Public Services Usability and User Interface Design

Abstract

This paper is based on the analysis of websites of Urban Public Transport (UPT) made in different states. The paper proposes a standard of ‘minimal information websites content’ named as ‘Passenger Friendly Web’. Information content is divided into a set of elements. Their weights are determined by expert evaluation with the support of mathematics, especially of Saaty’s Method. Possibilities for future research are also regarded. Results can be applied to all Internet websites of UPT.

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2010The quality of service desired by public transport users 2013Decision Making with the Analytic Network Process: Economic, Political, Social and Technological Applications with Benefits, Opportunities, Costs and Risks 2007An Examination of the Public Transport Information Requirements of Users 2012Using AHP to measure the perception gap between current and potential users of bus services 2010Towards defining a unified concept for the acceptability of Intelligent Transport Systems (ITS): A conceptual analysis based on the case of Intelligent Speed Adaptation (ISA)2006Traveler expectations and willingness-to-pay for Web-enabled public transport information services 2011Evaluating web site service quality in public transport: Evidence from Taiwan High Speed Rail 2013Quality of Bus Services Performance: Benefits of Real Time Passenger Information Systems

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