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The Measurement of End-User Computing Satisfaction: Theoretical and Methodological Issues · Study

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ArticleThe Measurement of End-User Computing Satisfaction: Theoretical and Methodological Issues

William J. Doll1991

Article1991

The Measurement of End-User Computing Satisfaction: Theoretical and Methodological Issues

William J. Doll · Gholamreza Torkzadeh

239 citations·0/0 files stored·MIS Quarterly

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Usability and User Interface Design

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 239 citations exist upstream.

References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1979A Paradigm for Developing Better Measures of Marketing Constructs 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction 1988The Measurement of End-User Computing Satisfaction 1984On the primacy of affect.1983The measurement of user information satisfaction 1963An Investigation of the Relationships between Beliefs about an Object and the Attitude toward that Object

Cited by

2003Assessment of learner satisfaction with asynchronous electronic learning systems 2001Assessing the impact of using the Internet for competitive intelligence 2005Causes influencing the effectiveness of the post‐implementation ERP system 2001AN INSTRUMENT FOR MEASURING CUSTOMER SATISFACTION TOWARD WEB SITES THAT MARKET DIGITAL PRODUCTS AND SERVICES 2002A critical review of end-user information system satisfaction research and a new research framework 2002Exploring the theoretical foundations of playfulness in computer interactions 1995The measurement of information systems effectiveness 2000A Proposed Model and Measurement Instrument for the Formation of IS Satisfaction: The Case of End-User Computing Satisfaction

Details

Year1991

Typearticle

Published1991-03-01

VenueMIS Quarterly

ISSN-L0276-7783

Languageen

Citations239

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

Identifiers

doi10.2307/249429

openalex_workW1500913178

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