Article2002

The NHS Performance Assessment Framework

Li‐cheng Chang · Stephen W.J. Lin · Deryl Northcott

128 citations0/0 files storedJournal of Management in Medicine

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Accounting and Organizational Management Health Services Management and Policy Healthcare Quality and Management

Abstract

The NHS in the UK has recently adopted a new Performance Assessment Framework (PAF), aiming to provide a broader view of performance within the NHS The PAF is not only a multi-stakeholder approach reflecting various stakeholders' interests across six dimensions, but is also used by the Government as a strategic management tool to ink national strategies with local operation activities. The Government claims that the PAF is a "balanced scorecard" approach This study discusses the concepts of the BSC underlying the NHS PAF.

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References

1997The balanced scorecard: Translating strategy into action 1996Using the balanced scorecard as a strategic management system 2001Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I 1996Linking the Balanced Scorecard to Strategy 2001The strategy-focused organization 2000The balance on the balanced scorecard a critical analysis of some of its assumptions 1999The performance measurement revolution: why now and what next?2000An institutional perspective on performance measurement and management in the ‘new public sector’

Cited by

2005Performance measurement frameworks in public and non-profit sectors 2012Assessing the effectiveness of a performance evaluation system in the public health care sector: some novel evidence from the Tuscany region experience 2004Statistical Issues in the Prospective Monitoring of Health Outcomes Across Multiple Units 2007The NHS performance assessment framework as a balanced scorecard approach 2006On comparing the performance of primary care providers 2003

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