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Examination of the reliability and validity of an instrument for measuring service quality of restaurants
16 references·7 citing·28 second hop
Examination of the reliability and validity of an instrument for measuring service quality of restaurants (2009)Examination of the reliability and validi…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…: A tool for measuring service quality in restaurants (1995): A tool for measuring servic…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment (1994)Expectations as a Comparison …Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment (1994)Expectations as a Comparison …Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice (1994)Encounter Satisfaction versus…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Strategic Role of Product Quality (1987)The Strategic Role of Product…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Happy feelings: examining music in the service environment (2019)Happy feelings: examining mus…DINESERV along with fuzzy hierarchical TOPSIS to support the best practices observation and service quality improvement in the restaurant context (2019)DINESERV along with fuzzy hie…Escala mexicana de calidad en el servicio en restaurantes (EMCASER) (2017)Escala mexicana de calidad en…The role of frequency of patronage and service quality of all-you-can-eat buffet restaurant: A perspective of socio-economic and demographic characteristics of African American consumers (2013)The role of frequency of patr…Multiattribute Dimensions of Service Quality in the All-You-Can-Eat Buffet Restaurant Industry (2012)Multiattribute Dimensions of …Assessing College Students' Satisfaction with University Foodservice (2012)Assessing College Students' S…Service quality, satisfaction, and behavioral intention in home delivered meals program (2011)Service quality, satisfaction…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)AN ANALYTIC METHOD FOR ROTATION TO ORTHOGONAL SIMPLE STRUCTURE (1953)An Analytical Solution for Approximating Simple Structure in Factor Analysis (1953)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)The Measurement of Work Engagement With a Short Questionnaire (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1974An Index of Factorial Simplicity15,382 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1996Structural Equation Modeling: Concepts, Issues, and Applications.6,868 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,655 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,039 cited
  • 1995: A tool for measuring service quality in restaurants915 cited
  • 1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited
  • 1994Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment679 cited

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  • 1994Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment338 cited
  • 1987The Strategic Role of Product Quality329 cited
  • Cited by

    • 2017Escala mexicana de calidad en el servicio en restaurantes (EMCASER)28 cited
    • 2019DINESERV along with fuzzy hierarchical TOPSIS to support the best practices observation and service quality improvement in the restaurant context25 cited
    • 2012Assessing College Students' Satisfaction with University Foodservice23 cited
    • 2011Service quality, satisfaction, and behavioral intention in home delivered meals program23 cited
    • 2012Multiattribute Dimensions of Service Quality in the All-You-Can-Eat Buffet Restaurant Industry23 cited
    • 2013The role of frequency of patronage and service quality of all-you-can-eat buffet restaurant: A perspective of socio-economic and demographic characteristics of African American consumers15 cited
    • 2019Happy feelings: examining music in the service environment8 cited