Management: Total Quality in a Global Environment

Abstract

Part I: Management Today:. 1. Managers and Organizations Today. 2. The Evolution Toward Total Quality Management. 3. International Competition and Management. 4. Managerial Ethics and Corporate Social Responsibility. Part II: Planning and Strategic Management for Customer Value:. 5. Decision Making, Problem Solving and Continuous Improvement. 6. Corporate and Competitive Strategy. 7. Customer Value Strategy. Part III: Organizing for Total Quality:. 8. Organizational Structure and Design. 9. Managing Human Resource Systems. 10. Organizational Culture and Change. Part IV: Behavioral Processes:. 11. Leadership. 12. Motivation. 13. Communication. 14. Teams and Groups. Part V: Control and Systems Improvement:. 15. Statistical and Other Quality Tools for Systems Improvement. 16. Management Information Systems. 17. Managing Technology and Technological Change. 18. Operations Management for Control and Improvement.

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