Business Process Improvement by Applying Reference Process Models in SOA - a Scenario-based Analysis.

Abstract

Abstract: Several factors may force enterprises to modify their business processes: they are threatened by competition; they need to develop new process solutions to fulfil customer needs; they have to react to organizational change; and more. In order to efficiently change business processes, reference models as sources of to-be business processes that are to bring about economic improvements can be used. While in the past the application of reference process models would merely provide a new process model without addressing the necessary efforts of changing the technical solutions beneath it, the concept of service-oriented architecture (SOA) may significantly reduce these efforts by aligning services to business activities. The presumed ease of readily deployable business processes will then strongly promote the increased use of reference process models in business process optimization. In order to gain more insights into the potential of using reference processes in an SOA environment we carried out an analysis of a business process improvement scenario. We classified the modification operations of implementing reference processes in the scenario and propose an evaluation method for the implementation effort based on a cost model. 1

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