References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1989Structural Equations with Latent Variables17,500 cited
• 1991Structural Equations with Latent Variables.17,443 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1998The partial least squares approach for structural equation modeling.12,728 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
• 1990The Effect of a Market Orientation on Business Profitability7,973 cited
• 1984A Service Quality Model and its Marketing Implications6,560 cited
• 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited