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Is ISO 9004 a path to business excellence?

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References

2002The true motives behind ISO 9000 certification284 cited
1999Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland175 cited
2000Managing Quality (3rd ed.)136 cited
1996Self‐assessment109 cited
2001Audit and self‐assessment in quality management: comparison and compatibility82 cited
1997ISO 9000 series registration to total quality management: the transformation journey79 cited
2002A business excellence approach to generic benchmarking in SMEs77 cited
2000Business improvement through quality management systems71 cited
1998The system’s view for clarification of quality vocabulary59 cited
2002Self‐audit of process performance51 cited
2000ISO 9000 Series and Excellence Models: Fad to Fashion to Fit45 cited
2001The ISO 9000 series as a tool for organisational change42 cited
2001Business excellence: What is to be done ?38 cited
2002Patterns of business excellence34 cited

Cited by

2005Evolution towards excellence: use of business excellence programs by Canadian organizations27 cited

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2021Evidences about ISO 9001:2015 and ISO 9004:2018 implementation in different-size organisations26 cited

2005Achieving excellence in construction25 cited