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Cited by

• 2005Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue275 cited
• 2005The application of continuous-time random walks in finance and economics269 cited
• 1984Single-server queues with impatient customers219 cited
• 1982On Poisson Approximations for Superposition Arrival Processes in Queues131 cited
• 1978Approximations for the M/G/m Queue129 cited
• 1979Reneging Phenomena in Single Channel Queues121 cited
• 1985(S − 1, S) Policies for Perishable Inventory117 cited
• 1999Modeling the transplant waiting list: A queueing model with reneging108 cited
• 1998On queueing with customer impatience until the beginning of service99 cited
• 2007Processor sharing: A survey of the mathematical theory95 cited
• 1984Methods in Traffic Calculations91 cited
• 2004The impact of customers? patience on delay and abandonment: some empirically-driven experiments with the M/M/ n + G queue90 cited
• 2011Asymptotic analysis of queueing systems with reneging: A survey of results for FIFO, single class models85 cited
• 1982The Application of Queueing Theory to Continuous Perishable Inventory Systems85 cited