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Measuring the performance of human service programs
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Measuring the performance of human service programs (1996)Measuring the performance of human servic…State-Level Variation in Vocational Rehabilitation Service Use and Related Outcomes Among Transition-Age Youth on the Autism Spectrum (2018)State-Level Variation in Voca…EXPECTATIONS AND CAPACITY OF PERFORMANCE MEASUREMENT IN NGOs IN THE DEVELOPMENT CONTEXT (2012)EXPECTATIONS AND CAPACITY OF …Understanding Evaluation in Nonprofit Organizations (2011)Understanding Evaluation in N…Moving from Outputs to Outcomes: A Review of the Evolution of Performance Measurement in the Human Service Nonprofit Sector (2011)Moving from Outputs to Outcom…Nonprofits, Funders, and Evaluation (2008)Nonprofits, Funders, and Eval…Predicting Program Completion Among Families Enrolled in a Child Neglect Preventive Intervention (2007)Predicting Program Completion…Performance-Based Contracting for Human Services: A Proposed Model (2007)Performance-Based Contracting…The managerial skills of the top management team and the performance of municipal organisations (2006)The managerial skills of the …A conceptual framework to evaluate performance of non-profit social service organisations (2006)A conceptual framework to eva…Family Contact and Recidivism: A Longitudinal Study of Adjudicated Delinquents in Residential Care (2005)Family Contact and Recidivism…Reflections on the State of Management in Social Work (2003)Reflections on the State of M…The Human Service Managerial Dilemma (2002)The Human Service Managerial …Organizational Capacity and Organizational Effectiveness among Street-Level Food Assistance Programs (2002)Organizational Capacity and O…The Client Satisfaction Inventory: Results of an Initial Validation Study (2000)The Client Satisfaction Inven…Comparative Performance Measurement: A Primer on Data Envelopment Analysis (1999)Comparative Performance Measu…Assessing the Performance of Municipal Police Services Using Data Envelopment Analysis: An Exploratory Study (1999)Assessing the Performance of …The CES-D Scale (1977)The ecology of human development : experiments by nature and design (1979)The Ecology of Human Development (1979)Serving Highly Vulnerable Families in Home‐Visitation Programs (2013)“I am more than my past”: Parents' attitudes and perceptions of the Positive Parenting Program in Child Welfare (2018)A Randomized Trial of Home Visitation for CPS-Involved Families: The Moderating Impact of Maternal Depression and CPS History (2018)Causes of Delinquency (1970)A General Theory of Crime (1990)Assessing “Neighborhood Effects”: Social Processes and New Directions in Research (2002)The Effects of Prison Visits From Family Members on Prisoners’ Well-Being, Prison Rule Breaking, and Recidivism (2015)The effect of prison visitation on reentry success: A meta-analysis (2016)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Three Approaches to Qualitative Content Analysis (2005)Measuring to Improve Versus Measuring to Prove: Understanding the Adoption of Social Performance Measurement Practices in Nascent Social Enterprises (2017)From Legitimacy to Learning: How Impact Measurement Perceptions and Practices Evolve in Social Enterprise–Social Finance Organization Relationships (2019)Institutional isomorphism and nonprofit managerialism: For better or worse? (2020)Evaluation: A Systematic Approach (1979)Organizational culture and leadership (1993)The Tools of government: a guide to the new governance (2002)The Measurement of Productive Efficiency (1957)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Efficiency evaluation in municipal services: an application to the street lighting service in Spain (2007)An environment-adjusted evaluation of citizen satisfaction with local police effectiveness: Evidence from a conditional Data Envelopment Analysis approach (2012)Police performance measurement: an annotated bibliography (2015)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Mapping the Various Meanings of Social Innovation: Towards a Differentiated Understanding of an Emerging Concept (2012)Performance Measurement Challenges in Nonprofit Human Service Organizations (2013)Understanding third sector performance measurement system design: a literature review (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Nonprofits for Hire (1993)Nonprofits for Hire: The Welfare State in the Age of Contracting. (1994)Building Community Capacity (2001)Scarcity of resources in German non-profit sport clubs (2010)Non-Governmental and Not-for-Profit Organizational Effectiveness: A Modern Synthesis (2011)Toward a Multidimensional Framework of Capacity in Community Sport Clubs (2013)Single Case Experimental Designs: Strategies for Studying Behavior Change (1976)The client satisfaction questionnaire (1982)Development and validation of the Working Alliance Inventory. (1989)Modular Cognitive Therapy for Obsessive-Compulsive Disorder: A Wait-List Controlled Trial (2009)Subjective Outcome and Objective Outcome Evaluation Findings: Insights From a Chinese Context (2009)Modular Cognitive–Behavioral Therapy for Body Dysmorphic Disorder (2011)Putting Out The Trash (2005)Modeling social services performance: a four-stage DEA approach to evaluate fundraising efficiency, capacity building, service quality, and effectiveness in the nonprofit sector (2011)
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  • 2002Organizational Capacity and Organizational Effectiveness among Street-Level Food Assistance Programs266 cited
  • 2008Nonprofits, Funders, and Evaluation133 cited
  • 2011Understanding Evaluation in Nonprofit Organizations120 cited
  • 2000The Client Satisfaction Inventory: Results of an Initial Validation Study106 cited
  • 2011Moving from Outputs to Outcomes: A Review of the Evolution of Performance Measurement in the Human Service Nonprofit Sector96 cited
  • 1999Comparative Performance Measurement: A Primer on Data Envelopment Analysis78 cited
  • 2007Predicting Program Completion Among Families Enrolled in a Child Neglect Preventive Intervention70 cited
  • 1999Assessing the Performance of Municipal Police Services Using Data Envelopment Analysis: An Exploratory Study67 cited
  • 2005Family Contact and Recidivism: A Longitudinal Study of Adjudicated Delinquents in Residential Care55 cited
  • 2006A conceptual framework to evaluate performance of non-profit social service organisations43 cited
  • 2012EXPECTATIONS AND CAPACITY OF PERFORMANCE MEASUREMENT IN NGOs IN THE DEVELOPMENT CONTEXT42 cited
  • 2007Performance-Based Contracting for Human Services: A Proposed Model36 cited
  • 2018State-Level Variation in Vocational Rehabilitation Service Use and Related Outcomes Among Transition-Age Youth on the Autism Spectrum

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35 cited
  • 2002The Human Service Managerial Dilemma33 cited
  • 2003Reflections on the State of Management in Social Work32 cited
  • 2006The managerial skills of the top management team and the performance of municipal organisations30 cited