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• 2003The Use of Importance–Performance Analysis and Market Segmentation for Tourism Management in Parks and Protected Areas: An Application to Tanzania's National Parks228 cited
• 2011Fashioning a destination tourism future: The case of Slovenia178 cited
• 2011Facilitating reef tourism management through an innovative importance-performance analysis method130 cited
• 2020The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis130 cited
• 2002Enhancing Importance-Performance Analysis Through Segmentation128 cited
• 2009A structural model for examining how destination image and interpretation services affect future visitation behavior: a case study of Taiwan's Taomi eco-village124 cited
• 2014Measurement of visitors' satisfaction with public zoos in Korea using importance-performance analysis107 cited
• 2009Importance‐performance analysis of service attributes and its impact on decision making in the mobile telecommunication industry77 cited
• 1993Differences in the Level of Motive Importance Based on Trip Outcome, Experience Level and Group Type60 cited
• 2000Defining and Managing the Quality of Wilderness Recreation Experiences54 cited
• 2003Proceedings of the 2002 Northeastern Recreation Research Symposium49 cited
• 2003The Use of Importance Performance Analysis in the Hospitality Industry43 cited