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Service Engineering industrieller Dienstleistungen · Study

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ChapterService Engineering industrieller Dienstleistungen

Holger Luczak2005

Chapter2005

Service Engineering industrieller Dienstleistungen

Holger Luczak · Volker Liestmann · Katrin Winkelmann · Christian Gill

13 citations·0/0 files stored·Springer eBooks

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Service and Product Innovation Management and Optimization Techniques Digital Transformation in Industry

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References

1953Die Betriebswirtschaft 1991Understanding Customer Expectations of Service 1984Designing services that deliver 1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value 2010The Service Profit Chain 1987Service Positioning through Structural Change 1996Key Concepts for New Service Development 1988THE IDENTIFICATION OF EVALUATIVE CRITERIA AND CUES USED IN SELECTING SERVICES

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2003Anwendungspotenziale ingenieurwissenschaftlicher Methoden für das Service Engineeringchapter · 5 shared references 2009Why service recovery failsarticle · 4 shared references 2006Architecture for Service Engineering — The Design and Development of Industrial Service Workchapter · 4 shared references 2009Service Development and Implementation - A Review of the State of the Artother · 4 shared references 1998New service development: a review of the literature and annotated bibliographyarticle · 3 shared references 2002Blueprinting the service companyarticle · 3 shared references

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Year2005

Typechapter

Published2005-12-08

VenueSpringer eBooks

Languageen

Citations13

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/3-540-29473-2_19

openalex_workW1511944034

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