The impact of information technology on knowledge creation

Gabriele Vollmar · Heinz‐Theo Wagner

137 citations0/0 files storedJournal of Enterprise Information Management

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Knowledge Management and Sharing Innovation and Knowledge Management Information Systems Theories and Implementation

Abstract

Purpose – The purpose of this paper is to outline the potential of information technology, particularly social media and their affordances, in supporting knowledge creation within organizations. Design/methodology/approach – This is a conceptual paper which integrates the literature on both knowledge creation and social media. Findings – Social media may support knowledge creation by affording new types behaviors that were not possible with previous forms of computer-mediated communication. Research limitations/implications – The paper contributes to theory development by integrating knowledge creation theory and addressing the role of technology, more specifically social media and their affordances, in the knowledge creation process. Practical implications – The results of the paper will help managers to understand which social media affordances support the distinct knowledge creation processes and target their use of technologies within the organization accordingly. Originality/value – The paper is of high theoretical and practical relevance. It bridges two previously unconnected literatures and, in doing so, provides an innovative perspective on how social media and their affordances may support knowledge creation.

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References

1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1984A resource‐based view of the firm 2009Users of the world, unite! The challenges and opportunities of Social Media 1993Organizational culture and leadership 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1992Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology

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2019The impact of enterprise social media platforms on knowledge sharing 2017Will enterprise social networking systems promote knowledge management and organizational learning? An empirical study 2015Exploring Factors Influencing the Use of Enterprise Social Networks in Multinational Professional Service Firms 2016Conceptualising social media support for tacit knowledge sharing: physicians’ perspectives and experiences 2017Big data and knowledge management: a case of déjà vu or back to the future?

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