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The promise of Baldrige for K-12 education: ACT policy report

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Educational Assessment and Improvement School Leadership and Teacher Performance Management Systems and Quality Improvement

Abstract

This report examines the evidence available on improving school quality through implementation of the Malcolm Baldrige Education Criteria for Performance Excellence. The Baldrige criteria address many issues other failed educational efforts have not, including leadership, systems thinking, changes in school culture, and data-driven decision making. The report is intended to provide useful information about the current state of Baldrige applications and to make useful recommendations regarding potential Baldrige K-12 implementation, evaluation, and research. Many published Total Quality Management and Baldrige articles describe a single school or district implementation, and some of the results these implementations have achieved. However, these reports sometimes include surprisingly little detail. Detailed information and comprehensive data are the keys to fulfilling the promise of Baldrige. The literature reviewed for this report reveals that implementing Baldrige successfully involves a longterm perspective and a focus on changing core processes, especially teaching and learning. Training in Baldrige concepts and utilizing quality tools are essential, as is working together in diverse and dedicated teams toward common objectives. Leadership is critical for success. Successful implementations are not easy to achieve, and much more information is needed to enhance success. (Contains 68 references.) (SLD) Reproductions supplied by EDRS are the best that can be made from the ori inal document. U.S. DEPARTMENT OF EDUCATION office of Educational Research and Imorsvernent ED1)1CATIONAL RESOURCES INFORMATION CENTER (ERIC) Vrhis document has been reproduced as received from the person or organization originating it. Minor changes have been made to improve reproduction quality. Points of view or opinions stated in this document do not necessarily represent official OERI position or policy

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1983A nation at risk 1995Total Quality Management: Empirical, Conceptual, and Practical Issues 1991The predictable failure of educational reform: can we change course before it's too late?1992How the Baldrige Award really works.1992How Systems Thinking Applies to Education.1993Turning Learning into a Business: Concerns about Total Quality.1993Transforming Schools through Total Quality Education 1992On Deming and School Quality: A Conversation with Enid Brown.

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