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Service satisfaction and organizational image
16 references·2 citing·37 second hop
Service satisfaction and organizational image (2015)Service satisfaction and organizational i…The Silent Revolution: Changing Values and Political Styles Among Western Publics (2015)The Silent Revolution: Changi…Corporate Reputation: The Definitional Landscape (2006)Corporate Reputation: The Def…New Public Management Is Dead--Long Live Digital-Era Governance (2005)New Public Management Is Dead…Homer Gets a Tax Cut: Inequality and Public Policy in the American Mind (2005)Homer Gets a Tax Cut: Inequal…Public Management Reform: A Comparative Analysis (2004)Public Management Reform: A C…Public Management Reform (2004)Public Management ReformFrom Responsiveness to Collaboration: Governance, Citizens, and the Next Generation of Public Administration (2002)From Responsiveness to Collab…The evolution and future of national customer satisfaction index models (2001)The evolution and future of n…Deliberative democracy and beyond: liberals, critics, contestations (2001)Deliberative democracy and be…Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior (2000)Customer Satisfaction Cues To…Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Reinventing Government: How t…A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)A PUBLIC MANAGEMENT FOR ALL S…Administrative Reform in Public Management: Paradigms, Principles, Paradoxes and Pendulums (1990)Administrative Reform in Publ…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Restoring the Truth: Anchoring Effects and Debiasing Interventions on Citizen Satisfaction (2023)Restoring the Truth: Anchorin…Big men, wantoks and donors: A political sociology of public service reform in Solomon Islands (2021)Big men, wantoks and donors: …Social Choice and Individual Values. (1951)Organizational Learning (1988)The Management of Innovation (1994)The New Governance: Governing without Government (1996)Governance as theory: five propositions (1998)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Economics, Organization and Management. (1993)Seeing like a state: how certain schemes to improve the human condition have failed (1998)Seeing like a State: How Certain Schemes to Improve the Human Condition Have Failed (1998)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A public value perspective for ICT enabled public sector reforms: A theoretical reflection (2012)The second wave of digital-era governance: a quasi-paradigm for government on the Web (2013)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-S-QUAL (2004)Reframing public participation: strategies for the 21st century (2004)Justice Beyond Borders (2005)“Opening Up” and “Closing Down” (2007)The “new public management” in the 1980s: Variations on a theme (1995)Modes of Network Governance: Structure, Management, and Effectiveness (2007)The New Public Governance? 1 (2006)Understanding Governance: Ten Years On (2007)Does Left/Right Structure Party Positions on European Integration? (2002)Globalization and the transformation of the national political space: Six European countries compared (2006)West European Politics in the Age of Globalization (2008)From New Public Management to Public Value: Paradigmatic Change and Managerial Implications (2007)What Is Governance? (2013)
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References

  • 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?9,822 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector4,540 cited
  • 2015The Silent Revolution: Changing Values and Political Styles Among Western Publics3,723 cited
  • 2004Public Management Reform: A Comparative Analysis3,520 cited
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  • 2005New Public Management Is Dead--Long Live Digital-Era Governance2,630 cited
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  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
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  • 2001The evolution and future of national customer satisfaction index models1,069 cited
  • 1990Administrative Reform in Public Management: Paradigms, Principles, Paradoxes and Pendulums933 cited
  • 2002From Responsiveness to Collaboration: Governance, Citizens, and the Next Generation of Public Administration826 cited
  • 2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior

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629 cited
  • 2005Homer Gets a Tax Cut: Inequality and Public Policy in the American Mind620 cited
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    • 2023Restoring the Truth: Anchoring Effects and Debiasing Interventions on Citizen Satisfaction11 cited
    • 2021Big men, wantoks and donors: A political sociology of public service reform in Solomon Islands6 cited