Onsite Reference and Instruction Services

A. Ben Wagner · Cynthia A. Tysick

14 citations0/0 files storedReference & User Services Quarterly

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

Electronic, full-text resources, and on-line forms have become more and more established in most libraries. As a result, foot traffic has decreased significantly, leading to fewer opportunities for personal contact between librarians and patrons. Innovative outreach efforts are required to counter this trend. In the past two years, some University at Buffalo (UB) librarians have set up office hours in the departments they serve to provide onsite reference and instruction services. This effort has produced unexpected benefits and impediments, and as a result additional outreach mechanisms have been employed or discussed. Overall, the key to successful outreach is attitude, commitment, and consistency. In sum, the experience at UB has shown that there is no substitute for providing a physical presence. The authors believe this approach can be applied in most academic settings and beyond to other types of libraries.

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2000The Collaborative imperative : librarians and faculty working together in the information universe 2004Does the Building Still Matter? Usage Patterns in New, Expanded, and Renovated Libraries, 1995–2002 1999Bridging the great divide: Improving relations between librarians and classroom faculty 2001The Deserted Library.2002Print sources in an electronic age: a vital part of the research process for undergraduate students 2003Toward a New Enterprise: Capitalizing on the Faculty–Librarian Partnership 1999Improving Library Relations with the Faculty and University Administrators: The Role of the Faculty Outreach Librarian 2003Beyond These Walls

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2009“Hidden Treasures”: Librarian Office Hours for Three Health Sciences Schools 2011The Death of the Anonymous Librarian 2013William Paterson University of New Jersey 2011Using On-site Office Hours to Connect with Health Care Professionals 2010Evaluation of a Library Outreach Program to Research Labs

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