Evaluating the State of Mobility Management and Human Service Transportation Coordination

Abstract

The Federal Transit Administration and its partners have worked to build a transportation coordination infrastructure to improve community mobility. Recent efforts at coordinating human services transportation have focused on mobility management, emphasizing the needs of customers and using the assets of a number of organizations. As a part of this study, an evaluation method was developed that can be used in communities across the country to examine the effectiveness of their mobility management and coordination programs. Results examine three key impacts: the impacts of services on meeting the needs of transportation-disadvantaged populations, the impacts of improved mobility on quality of life, and the impacts of mobility management and coordination efforts on meeting the goals of quality of service, ease of access, and efficiency. The evaluation method developed for the study consisted of a series of surveys of both transit users and stakeholders in communities across the country. Stakeholders included transit providers, human service agencies, and other organizations. Results from both the end-user and stakeholder surveys suggest improvements in efficiencies, ease of access, and quality of service. Most respondents to the stakeholder survey reported benefits that have been realized. Results from an ordered probit model demonstrate the positive impacts that improved mobility has on life satisfaction.

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