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Improving Your Measurement of Customer Satisfaction: · Study

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ArticleImproving Your Measurement of Customer Satisfaction:

Unknown author1999

Article1999

Improving Your Measurement of Customer Satisfaction:

Unknown author

146 citations·0/0 files stored·Journal of Consumer Marketing

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Customer Service Quality and Loyalty Survey Methodology and Nonresponse Patient Satisfaction in Healthcare

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2005Are travellers satisfied with Malaysian hotels?2009Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park 2009Conceptualizing tourist satisfaction at the destination level 2019The impact of the level of customer satisfaction on the quality of e-commerce services 2002Stated‐importance versus derived‐importance customer satisfaction measurement 2003The employee‐customer satisfaction chain in the ECSI model 2006The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach 2011Service quality and customer satisfaction in the banking sector

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Year1999

Typearticle

Published1999-08-01

VenueJournal of Consumer Marketing

ISSN-L0736-3761

Languageen

Citations146

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1108/jcm.1999.16.4.1.2

openalex_workW1515148080

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